Event Ticketing & Refund Policy.

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Effective Date: Monday, 13th October 2025

Big Bad & Heavy (BBH) hosts live music events, showcases, and collaborations.

This policy explains how tickets, cancellations, and refunds are handled.

1. Ticket Purchases

  • All tickets for BBH events are sold via HustleSasa or authorised partner platforms.

  • Each ticket is valid for one entry only and must be presented digitally or physically at the venue.

  • Tickets cannot be resold or transferred without prior approval.

  • Event entry is subject to venue rules and local laws (e.g. age restrictions, ID verification).

2. Refunds & Cancellations

  • All ticket sales are final.

    Refunds will only be issued if:

    • The event is cancelled in full; or

    • The event date changes and you cannot attend the new date.

  • If an event is postponed, your ticket automatically remains valid for the rescheduled date.

  • Refunds, when applicable, will be processed via the original ticketing platform (e.g. HustleSasa) within 7–14 working days.

3. Event Changes

BBH reserves the right to:

  • Change the lineup, schedule, or supporting acts;

  • Alter start/end times or venue layout;

  • Implement entry restrictions for health, safety, or capacity reasons.

These adjustments do not entitle ticket holders to a refund.

4. Lost or Damaged Tickets

BBH is not responsible for lost, damaged, or stolen tickets.

Digital confirmations from HustleSasa or authorised vendors serve as valid proof of purchase.

5. Media & Photography

By attending a BBH event, you consent to being photographed, filmed, or recorded.

BBH may use such material for marketing, recap videos, or documentation purposes.

If you prefer not to appear in any media, please notify the BBH team via info@bigbadheavy.com.

6. Behaviour & Entry

BBH promotes safe, inclusive, and respectful spaces.

We reserve the right to refuse entry or remove anyone engaging in:

  • Harassment, discrimination, or violence

  • Possession of illegal substances or weapons

  • Any conduct that endangers others or disrupts the event

No refunds will be given for ejection due to misconduct.

7. Contact

For ticket or refund enquiries, please email:

info@bigbadheavy.com